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20000059951
Adding your Pronouns to your CCAC Zoom account
This article will explain how to add your pronouns to your Zoom profile.
Click here to see the
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20000059961
Scheduling Live Captions for a Zoom meeting with Verbit
This article will explain how to schedule live captioning for a Zoom meeting using Verbit.
Cli
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20000059970
How to Create an Incident Ticket in Freshservice
This article will explain the process of how an agent will create a Incident Ticket in Freshservice.
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20000059981
Adding a Shared Mailbox to Outlook for IOS and Android
This article will explain the process for adding a shared mailbox to the Outlook app on your persona
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20000060010
Creating Breakout Rooms in a Zoom Meeting Room
This article will contain all the information you need for using advanced features in a Zoom Meeting
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20000060013
Searching for Documents in WebNow
This article will explain how to search for a document in WebNow.
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20000060017
Service Desk: Basic Troubleshooting
This article will cover some basic troubleshooting techniques adopted by the CCAC ITS Service Desk.
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20000060059
Understanding the User Productivity Report within Interaction Connect
This article will explain how to look at and understand the details from the User Productivity Repor
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20000060076
Sharing Content Securely with External Users
This article will walk you through the steps to share content with external users (non-ccac employee
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20000060078
Change Categories (ID Types) in the ID Card System
This article will walk through the process of changing the category (ID Types) for the person gettin